Terms and Conditions.

1. Acceptance of these terms

These Terms and Conditions (“Terms”) govern your use of services provided by Animal Uplift and Rehabilitation Abode Pte Ltd (“AURA”, “we”, “us”, “our”) and your use of auraanimalrehab.com. By booking a session, visiting our facility, or using our website, you (“you”, “Owner”) agree to be bound by these Terms.

If you do not agree to these Terms, please do not book sessions or use the site. We may update these Terms from time to time. Continued use of our services after an update means you accept the revised Terms.

2. Who we are

Animal Uplift and Rehabilitation Abode Pte Ltd is a Singapore-incorporated company providing animal rehabilitation services including hydrotherapy, physiotherapy, laser therapy, massage therapy, pain management, and grooming. Our facility is located at 57 Jalan Tua Kong, Singapore 457253.

3. AURA is not a veterinary practice

This is the most important clause in this document. Please read it carefully.

AURA provides animal rehabilitation services. We are not a veterinary clinic, hospital, or emergency facility. We do not:

• Diagnose disease or injury
• Prescribe medication
• Perform surgery
• Provide emergency veterinary care
• Replace your regular veterinary surgeon

You must continue to see your veterinary surgeon for diagnosis, ongoing medical care, surgical decisions, and emergencies. AURA works alongside your vet, not in place of them.

For post-operative cases, we strongly prefer written clearance from the operating veterinary surgeon before rehabilitation begins. Where appropriate we also request a referral letter outlining the diagnosis, surgical procedure, and any contraindications to rehabilitation.

The content of this website, including blog posts, condition pages, comparison guides, and FAQs, is provided as general educational information. It is not veterinary advice and should not be used to diagnose or treat any animal. Always consult your veterinary surgeon for advice specific to your animal’s condition.

4. Bookings, payment, and cancellations

• Bookings are confirmed once payment or a deposit is received, as advised at the time of booking.
• Payment is due at the time of service unless otherwise agreed. We accept PayNow, bank transfer, and credit card via our payment partners.
• Cancellations with at least 24 hours’ notice are fully refunded or rescheduled at no charge. Cancellations within 24 hours of the appointment, or no-shows, may forfeit the full session fee. We exercise reasonable discretion for genuine emergencies.
• Late arrivals may have shortened sessions if a later booking would be affected. The full session fee remains payable.
• Pricing is published or quoted at the point of booking. We may revise our prices from time to time. Sessions already booked are honoured at the price quoted at the time of booking.
• Packages and prepaid blocks are valid for the period stated at purchase and are non-refundable once activated, unless required by law.

5. Your responsibilities as the Owner

By bringing your animal to AURA, you confirm and warrant that:

• You are the legal owner of the animal, or you have the owner’s written authority to make decisions on its behalf.
• You have disclosed all relevant medical history, current medications, recent surgeries, behavioural concerns, and any history of aggression toward people or other animals.
• You have obtained any required veterinary clearance, especially for post-operative cases, and you will provide a copy on request.
• You will follow at-home guidance given by our team between sessions.
• You will inform us promptly if your animal’s condition changes, worsens, or shows new symptoms between sessions.
• Your animal is up to date on vaccinations and on flea, tick, and heartworm prevention.
• Your animal does not have an active contagious condition such as kennel cough, parvovirus, ringworm, or external parasites.
• You will comply with our facility rules, including supervision of your animal in common areas and respect for our staff and other clients.

Withholding material information may lead to harm to your animal, refusal of service, and forfeiture of session fees.

6. AURA’s right to refuse or end service

We reserve the right, at our reasonable discretion, to refuse a booking, decline service, or end an existing course of treatment in any of the following situations:

• The animal poses an unmanageable safety risk to staff, other animals, or visitors.
• The Owner has provided false or materially incomplete information about the animal.
• The Owner repeatedly fails to make payment, attend booked sessions, or follow at-home care guidance given by our team.
• The Owner is abusive, threatening, or harassing toward our staff or other clients.
• Continuing treatment would not be in the animal’s welfare interests in our professional judgement.
• An applicable law, regulation, or veterinary directive requires us to stop.

Where we decline or end service for any of these reasons, unused prepaid fees will be refunded on a pro-rata basis, less any sessions already delivered or work already performed.

7. Inherent risks of rehabilitation

Animal rehabilitation involves inherent risks even when performed by trained staff using well-maintained equipment. Those risks include:

• Muscle soreness, fatigue, or temporary changes in mobility following a session
• Reactivity to other animals, unfamiliar people, or unfamiliar environments
• Slip, fall, or impact within the facility or on equipment
• Allergic, behavioural, or stress response to water, equipment, or handling
• Worsening of a pre-existing condition that was not disclosed, or that was not yet symptomatic at the time of booking
• Injury arising from the animal’s own behaviour during a session

By bringing your animal to AURA, you acknowledge and accept these inherent risks. We do everything we reasonably can to minimise them through proper assessment, supervision, equipment maintenance, and trained handling.

8. Limitation of liability

To the maximum extent permitted by Singapore law:

• AURA is not liable for indirect, consequential, special, exemplary, or punitive damages of any kind, including loss of profits, loss of opportunity, or emotional distress.
• AURA’s total aggregate liability arising out of or in connection with any claim, whether in contract, tort (including negligence), statute, or otherwise, is capped at the total fees paid by you to AURA in the twelve (12) months preceding the event giving rise to the claim.
• AURA is not liable for any loss, harm, injury, or death of your animal where it results from incorrect, incomplete, or withheld information provided by you, including undisclosed medical history or behavioural history.
• AURA is not liable for any pre-existing condition of your animal, or for outcomes that fall within the inherent risks described in clause 7.
• AURA is not liable for loss or damage to any personal items you bring to the facility. Please keep valuables with you at all times.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under Singapore law, including liability for death or personal injury to humans caused by AURA’s negligence, or for fraud.

We do not guarantee any particular outcome from rehabilitation. Animal recovery depends on many factors outside our control, including the underlying condition, the animal’s age and disposition, surgical results, owner compliance with at-home care, and time.

9. Indemnity

You agree to indemnify, defend, and hold harmless AURA, its directors, officers, employees, and contractors against any claim, loss, damage, liability, cost, or expense (including reasonable legal fees) arising from or in connection with:

• Your breach of these Terms
• Inaccurate, incomplete, or withheld information you provided about your animal
• The conduct, behaviour, or condition of your animal at the facility
• Any act or omission of yours that contributes to a loss suffered by AURA or a third party
• Any claim by a third party arising from your use of our services

10. Incidents between animals at the facility

Despite reasonable supervision, AURA cannot guarantee a completely incident-free environment when animals from different households share common spaces such as the entrance, waiting area, or treatment rooms. By bringing your animal you accept the residual risk of incidental contact with other animals on site.

If an animal you bring to AURA causes harm or distress to another animal, a staff member, or a visitor, you accept full responsibility for that incident. You shall indemnify AURA and the harmed party (including other clients and their animals) against direct losses, veterinary bills, and reasonable related costs arising from the incident.

AURA’s liability for any incident between animals is governed by the limitation in clause 8 above.

11. Photography and media use

From time to time we photograph or briefly film treatment sessions for use on our website, social media (including Instagram, Facebook, and TikTok), care reports for your veterinary surgeon, internal training, or marketing materials.

• You decide whether your animal can appear in any photography or film. Declining will not change the care your animal receives.
• If you consent and later change your mind, please email our Data Protection Officer at woof@auraanimalrehab.com. We will remove material from channels we control. Printed material already distributed may not always be recoverable.
• We will not identify owners by name without separate consent. We may identify animals by name where the owner has agreed.

You also acknowledge that staff, other clients, and other animals may incidentally appear in operational photos and videos taken inside the facility, for example in interior shots or behind-the-scenes content. By entering the facility you consent to such incidental capture in non-promotional contexts and accept that absolute removal of incidental imagery cannot always be guaranteed.

12. Intellectual property

All content on auraanimalrehab.com belongs to AURA or its licensors. This includes text, images, video, logos, marks, and design elements. You may not copy, reproduce, republish, distribute, or commercially exploit any part of the site without our prior written permission. Reasonable quotation for personal, educational, or editorial purposes with clear attribution to AURA is welcome.

13. Third-party links and services

Our website may link to third-party websites, including WhatsApp, Google Maps, and social media platforms. We do not control those services and are not responsible for their content, privacy practices, or availability. Your use of any third-party service is at your own risk and subject to the terms of that service.

14. Force majeure

We are not in breach of these Terms if performance is prevented or delayed by an event beyond our reasonable control, including fire, flood, severe weather, public health emergency, government order or restriction, civil unrest, equipment failure outside our control, or any other force majeure event. We will tell you as soon as practicable and reschedule affected sessions or refund unused prepaid fees on a pro-rata basis where appropriate.

15. Governing law and dispute resolution

These Terms are governed by, and construed in accordance with, the laws of Singapore.

Any dispute arising out of or in connection with these Terms or your dealings with AURA shall first be resolved by good-faith discussion between the parties. If a dispute cannot be resolved within thirty (30) days, the parties agree to submit the dispute to mediation administered by the Singapore Mediation Centre in accordance with its Mediation Procedure, before commencing court proceedings. The courts of Singapore have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms.

16. Severability and waiver

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions remain in full force and effect. A failure or delay by AURA in enforcing any right under these Terms does not constitute a waiver of that right.

17. Survival of clauses

The following clauses survive any termination or expiry of these Terms or the end of your engagement with AURA: clause 3 (not a veterinary practice), clause 7 (inherent risks), clause 8 (limitation of liability), clause 9 (indemnity), clause 10 (incidents between animals), clause 11 (photography and media), clause 12 (intellectual property), clause 15 (governing law and dispute resolution), and any other provision which by its nature is intended to survive.

18. Changes to these Terms

We may revise these Terms from time to time. The “Effective” date at the top of the page will be updated when we do. For material changes that affect your rights or obligations, we will notify clients by email or post a notice on the homepage. Continued use of our services after the updated effective date constitutes acceptance of the revised Terms.

19. Contact us

For any question about these Terms, please contact us: